Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Booking information (dates, guest house preferences, special requests)
• Payment information (processed securely through authorized payment gateways)
• Government-issued ID proof details for verification purposes
• Emergency contact information

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your reservations
• Provide customer support and respond to inquiries
• Send important updates about your bookings
• Comply with legal and regulatory requirements
• Improve our services and user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or government requests
• To protect our rights, property, or safety
• With authorized service providers who assist in operating our system
• In case of emergency situations requiring immediate action

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security audits and updates
• Access controls and authentication measures
• Compliance with government security standards

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a period as mandated by government regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data (subject to legal requirements)
• Right to withdraw consent for data processing
• Right to lodge a complaint with relevant authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our system may integrate with third-party services for payment processing and other functionalities. These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the official government channels or the contact information provided on the main website.